
People operations
نموذج مرجعيTwelve coordinator hours back per hire
An agent that orchestrates multi-step, multi-system employee onboarding — accounts, access, equipment, paperwork — and chases what has not happened yet.
لمحة سريعة
- المدة
- 17 أسبوعاً
- حجم الفريق
- 1 شخص
- نوع التعاقد
- بناء جديد
- نوع المشروع
- ذكاء اصطناعي وأتمتة
- القطاع
- B2B SaaS
الوضع
التحدي
Onboarding is a dependency graph across systems that do not talk to each other, and the failure mode is silent: a step nobody completed, noticed on the new hire's first morning.
ما الذي فعلناه
Model onboarding as a state machine with owners and deadlines per step, and make the agent responsible for chasing rather than for deciding.
القرارات التي صنعت الفارق
Explicit state per step, not a checklist
Each step has an owner, a deadline and a state. A checklist tells you what should happen; a state machine tells you what has not.
Escalation is the default outcome
Anything incomplete escalates on a schedule rather than waiting to be discovered.
ما الذي تغيّر
- coordinator time saved per hire
- 12hrscoordinator time saved per hire
- silent failures
- 0silent failures
- 0 — every incomplete step escalates
Roughly twelve coordinator hours saved per hire, with nothing incomplete going unnoticed.
الخدمات المستخدمة
- Onboarding state machine across HR, IT and access systems
- Ownership, deadline and escalation model
- Coordinator dashboard
ما الذي كنا سنفعله بشكل مختلف
لكل مشروع واحدة من هذه. ونشرها هو المقصد — فدراسة حالة بلا ندم فيها تسويق لا دليل.
The orchestration mattered more than the intelligence. Most of the value came from modelling the process properly, and only a little from anything the model contributed.
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