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Productivity

Reference build

97% of meeting action items captured

An agent that reads meeting transcripts, extracts action items with owners and deadlines, and follows up on what has not moved.

97%action item capture rate

At a glance

Duration
13 weeks
Team size
1 person
Engagement
New build
Project type
AI & automation
Industry
B2B SaaS

The situation

The challenge

Meeting commitments are made verbally, in passing, and without an explicit owner — so they are lost between the meeting and the notes rather than in either one.

What we did

Extract commitments with owners and dates attached, and treat an unowned action item as an extraction failure.

The calls that mattered

  • Ownership is required, not inferred later

    An action item without an owner is not captured, it is only recorded. The agent resolves the owner from the transcript or asks.

  • Follow-up is part of the job

    Extraction alone changes nothing. The agent chases items that have not moved by their date.

What changed

action item capture rate
97%action item capture rate
items without a named owner
0items without a named owner

97% of action items captured with an owner and a deadline, and follow-up handled without anyone maintaining the list.

Services used

  • Transcript ingestion and action-item extraction
  • Owner and deadline resolution
  • Automated follow-up on overdue items

What we would do differently

Every project has one of these. Publishing it is the point — a case study with no regrets in it is marketing, not evidence.

Transcript quality set the ceiling. Where diarisation was poor, ownership resolution was the first thing to degrade.

Services used

More work

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